Store Policy

Customer Care

At Waxed Candles Inc., we are dedicated to providing exceptional customer service and ensuring that your experience with us is both enjoyable and satisfying. Our team is here to assist with any questions or concerns you may have.

For any inquiries, feedback, or assistance, please reach out to us via email at waxed.candle.inc@gmail.com. Our customer service team will respond to your message promptly and work to address any concerns you may have.

Privacy & Safety

At Waxed Candles Inc., your privacy and security are our top priorities. This Privacy and Safety Policy outlines how we collect, use, store, and protect your personal information when shopping on our site. By using our website, you agree to the terms outlined in this policy.

Information We Collect

When you shop with us, we collect the following types of personal information:

Personal Identification Information: Such as your name, email address, phone number, and shipping address.
Payment Information: Including credit card details and billing information, processed securely through our payment gateway.
Order History: Records of your purchases and interactions with our site.

How We Use Your Information

We use your personal information to:

Process Orders: To fulfill and manage your purchases, including shipping and customer support.
Communicate with You: To send order confirmations, shipping updates, and promotional offers (if you have opted in).
Improve Our Services: To enhance your shopping experience and tailor our offerings based on your preferences.
Ensure Security: To detect and prevent fraud or unauthorized transactions.

Data Storage and Security

We are committed to safeguarding your personal information:

Secure Storage: Your information is stored on secure servers protected by advanced security measures.
Encryption: Payment details are encrypted using SSL (Secure Socket Layer) technology to ensure safe transactions.

Third-Party Services

We may use third-party services for payment processing, shipping, and analytics. These third parties are bound by their own privacy policies and are required to protect your information.

If you have any questions or concerns about our Privacy and Safety Policy, please contact us at waxed.candle.inc@gmail.com. We are here to assist you and ensure your information is handled with care. Thank you for shopping with Waxed Candles Inc. Your trust is important to us.